I'M
Antoine.
I troubleshoot and fix stuff.
I consult on things too.
What is stuff?
Stuff and things can refer to many great bits and pieces
IT Environment
IT Approach Optimisation
The Cloud - Mostly Azure
IT Project Management
Agility Coaching
Game Mastering
3D Printing
Miniature Painting
Wargaming
Outside of the normal work routine, Antoine has been a consultant for local OSBL and PME under his own banner 'Toutes les Solutions' for a few years now.
He helps small businesses find productivity in today's world using new tools and the process to adapt to the reality that we face every day with technology.
My path so far
March 2022 - Now
Tekna
IT Manager
What I signed for.
We shall review in a couple of years.
Manage and work closely with the entire group that supports IT services (infrastructure, application support, IT projects);
Analyze information technology system requirements and ensure that the organization selects the organization selects efficient and cost-effective solutions;
Ensure a technological watch, anticipate and integrate the evolutions in the IT field in order to ensure continuity of service and improvement of tools (quality and costs);
Manage risk and mitigation plans and priorities, particularly in the area of
IT security;
Deploy tools within departments, provide ongoing support to users (internal departments) and (internal departments) and coordinate the resulting training;
Ensure sound management of the post-deployment phases of the ERP system and related solutions
Be the point of contact within the organization for software and outsourcing suppliers and manage and optimize contracts for software and outsourcing providers;
Manage and optimize contracts for the various solutions used;
Ensure the continuous improvement of practices and processes for all IT services;
Ensure the maintenance of rigorous documentation concerning the tools and solutions developed;
Nov 2021
End of mandate for Agile Sherbrooke
November 2019
Board member for Agile Sherbrooke CA
June 2018 - May 2019
CGI
Consultant - Agile
Hired to fill directly the shoes of a Senior Scrum Master for a Client that was in a post failed agile transformation. It was both glorious and frightening to start Agility by being thrown into the pit learning with experienced professionals in a brand new field I had little knowledge of. But since working and managing teams of IT Tech is quite close in a lot of ways, this was an interesting step to take and learn from.
Learning about Agility with the resources of a giant like CGI, in the unique context I was given, helped tremendously to make my own approach on working with teams of highly skilled individuals to help them bring out their potential and reach toward continuous improvement.
Transforming IT Maintenance team from Scrum to Kanban, working on establishing a community of practice for both the customer and CGI and coaching internal team of agile project management at scale.
May 2019-2022
UST Global
Infrastructure Analyst
Taking back the same shoes I wore with Dell Canada after being approached to come back to fill the opening a year later with a few twists and a new management. While old shoes were expected, no one had planned for what happened a few months down the road after my return.
From what was expected from the role initially, the actual role differed slightly as we had to move everyone into a work from home setting under a management that was quite doubtful of performance after showing a slightly refractory mindset for a long time.
The months-long process that was supervised by a far reaching corporate entity and a few local workers took us from a chaotic mess that was the first few days/weeks to a rather productive state of being the client could sustain and still meet goals.
Many events happened during that transition I learned most from handling the dismantlement of an office that had been open for decades and the permanent state of WFH for those employees as well as leading a crusade to bring the EUC infrastructure to a new standard for the Canadian users in their new world.
As we went deeper into this particular moment of history, I implemented a new inventory system to manage EUC across Canada and helped shape with human ressources the initial process to make sure new employee brought into the fold had proper equipment.
Certification PSM I 2018
Certification Project+ 2017
May 2015 - June 2018
Dell Canada
Technical Analyst, Infrastructure
Tasked with handling the maintenance and care for the infrastructure of two offices for a client with numerous offices across the world that was subcontracting Dell for their services.
My focus was supporting the 150-200 local and remote users in the province of Quebec as well as assisting the Network and Server teams with local smart hands and knowledge of local infrastructure.
For a short time during the role, I was Team Lead Interim for a team of about 12 technicians across North America until a US based tech could take over the role.
Outside the tasks expected from the role, I took over and helped shape a system used to gather feedback from our end users about the work we were doing and how we were doing it. Gathering and analyzing the data as well as providing management reports on it, the basis of what we called The Voice of the Customer is still used to this day using the same foundations across the world to evaluate how the teams are handling support to that client.
November 2012 - January 2015
Québécom
Director Client Service and Repair
Working in a small MSP the size of a PME for a few years you get to see a lot and wear a lot of titles. From IT Technicien to Director, in the end we were doing all that was needed as we went along.
I started in the workshop constructing and repairing computers and laptops for both our residential and enterprise customers. Handling the procurement and the retail side.
With time, the role migrated toward the whole enterprise client lifecycle from the audit of needs, project planning, submission of work to customer and the execution of project as well the follow-up care. With a specialty for projects involving data backup and retrieval, network infrastructure as well as server configuration.
Most notable projects were the deployment of Office 365 across 18 sites on 500 end user devices as well as managing the ongoing support and maintenance of 200 business clients with a small team of tech on the road and in the workshop.
Our team saw the end of Windows XP and the forced migration of SMB towards Win 7.
We went through the rush of upgrading to 2012 servers as well as handling the first wave of crypto virus the world had seen. It was a tribute to show that even with limited resources, a small dedicated team of skilled people can do great work
Certification Comptia A+ 2013
June 2010 - November 2010
Chocolat Lamontagne
IT Technician
Short term contract to assist the IT Director in the restructuring and modernization of both the manufacturing plant as well as the local office infrastructure.
Supporting the local user base for their daily needs came as best effort with the job.
Eating way too much chocolate was a pretty interesting bonus point of the contract while updating their old 2003 server for something a bit more recent and restructuring the server farm.
Installing a new monitoring system and maintaining it as well as a solid backup solution was also an impactful project.
But the amount of chocolate may have had more of an impact. It's still in the air.
August 2007 - June 2010
Sherweb
Technical Support Advisor
During my stay, Sherweb was still a small local MSP with Peter and Matthew's desks across from the row where I had my windows-facing desk. There were always free juices and snacks in the lunch room but no slide for gliding down the stairs in the office yet.
I was responsible for the first night shift support, when it became clear that the SysAdmins were tired of being woken up at 2 am to reboot a server.
It was a glorious ride of streaming too many TV series while waiting for marketing/sales to get more international customers and hoping that the deployment didn't go well or that stuff would break so I would have things to fix.
Turns out, with enough in-house expertise, stuff doesn't break that often. We were doing a very good job at making sure I didn't have much to do.
2005-2007
Rogers - ICT
Trainer - Customer Service
Train adults that act like children in a wild setting of work, office politics, romance, tears of the innocent and the screaming of the unfaithful that englobe what is a Call Center that handles people's mobile services and bills.
Main achievement of that adventure would be not having lost my soul in the process, having made a few lives better and taught people how to deal with the worst scum of society, people behind a phone.
We worked hard to help people not lose their sanity, the ability to care for humanity as a whole and maybe a lot of sleep thinking about remote data overcharge most of their nights.
© 2020 by Toutes les Solutions.